Reglamento

School regulations Alfaskolen

General:

1.1. The school is antiracial, apolitical and non-religious. Students and teachers come here to learn and not to convince others of their beliefs and convictions.
1.2. Both teachers and students should work in pleasant conditions. Quarrelling, swearing and using offensive language are forbidden. Do not laugh at or criticise other classmates' mistakes. Remember that everybody is here to learn.
1.3. Course registrations are limited to students celebrating 18 years of age or more during the calendar year in which the course in question is taking place. Students under this age limit will not be admitted to courses.
1.4. Alfaskolen provides courses in Norwegian and Social Studies to both students who are covered by the Norwegian introductory program and those who are not covered by the program (LINK). Both groups of students must pay for courses as Alfaskolen is a private provider of Norwegian lessons. (Link only in Norwegian)
1.5. It is forbidden to smoke inside the building. Persons smoking outside the building are asked not to throw any cigarette ends or anything else on the building stairs or around. Persons caught smoking inside the building will be charged a fine of 500,- NOK.
1.6. Persons under the influence of alcohol and/or any other substances will be asked to leave the school with no right to compensation for missed lessons.
1.7. Teachers are there to help the students within the school's syllabus. They do not translate letters or other texts nor do they fill out application forms, etc. The teacher's task is to teach according to the Norwegian syllabus.
* Violation of regulations #1.1.- #1.6. will be followed by an official warning; repetitive behavior will ultimately lead to expulsion from the school with no right to any refund of the value of the remaining classes of the participant's course.

Courses and lessons:

2.1. Everybody is expected to come to class on time, regardless of the nature of the session (incl. drop in). When someone is late, he/she will disturb others in the class and distract the teacher.
2.2. Mobile phones need to be switched off or changed to vibration mode. If a student is expecting an important call, he/she should turn down the volume to the lowest level, sit near the door and leave the room to answer the call.
2.3. Questions regarding the lesson should only be asked during the lesson. The teacher has the right and duty to rest during breaks.
2.4. Any questions regarding our courses or school should be directed to the reception, not to the teachers.
2.5. (Does not apply to One-Year Program) Changing from one course group to another during a course due to external and unexpected circumstances (e.g. illness of a close family member) can be arranged, but will be charged with a fee. The course participant will continue lessons in an other group equal to the one they had to quit, from the point where he/she ended lessons in the old group. Changing the course group can be arranged ONLY after the reception has recieved a valid reason in written form and it has been approved by the school (i.e. doctor's note regarding illness). The school does not accept course change requests by phone.

The fees for changing a course are as follows:

  1. Intensive PLUS A1, A2, B1, B2 courses:          20 % of the full course fee.
  2. Summer courses:                                             25 % of the first week’s course fee.
  3. All other courses:                                             30 % of the full course fee

2.5.1. Students may take a free placement test on Alfaskolens website or at school to assess their level before signing up for a course. Alfaskolen does not allow students to change or withdraw from a course they are signed up for due to their own mistaken estimate of a course level.
2.6. If the student is no longer able to participate in the course due to illness, he/she needs to present a doctors note to the reception in order to be allowed to have the remaining hours of the course refunded. The refund amount will be calculated from the day the school received the documentation (NOT from the date that is stated on the document). A service fee of 250,- NOK will be added by the school.
2.7. Participants may purchase additional lessons in other groups, so called drop-in classes, on the condition that there is a place available. The price for Drop-in sessions on Intensive PLUS courses is 700,- NOK per session, on all other courses the drop-in costs 600,- NOK per session.
2.8. For courses which are on special offer, the conditions of the given promotion apply. Each participant is expected to make themselves acquainted with the general school regulations before enrolling in a course even if it is on special offer. Promotions cannot be combined with other discounts/promotions.
2.9. A scheduled course will start when the required minimum number of participants has signed up and confirmed their participation. The school reserves the right to cancel or postpone a course when the number of confirmed participants is lower than required. The school also holds the right to change/adjust start dates, times and teachers.
2.10. Participants taking part in 1-on-1 individual lessons and drop-in sessions are allowed to postpone a lesson at the latest 24 hours before the scheduled meeting. In cases where the school is notified too late or in case of a no-show, the participant will be charged for the missed lesson.
2.11. The use of course books and material is obligatory. The cost of books is NOT included in the course fees. Course books can be purchased at our school within the receptions opening hours, in Norwegian bookshops or online. Only when the school clearly provides the information that the course materials are included in the price, will there be no need to purchase books.
2.12. Our courses progress at a fast pace and require familiarity with the Latin alphabet. Courses are taught in the same language that is being taught and suits students on Spor 3.
2.13. At the end of each course, each participant who has completed more than 80% of the course content, will receive a digital course certificate. A hard copy of the certificate or any additional documentation (such as confirmation of Norwegian level or confirmation of partial course attendance etc.) can be requested in the school's reception for a 100,- NOK administration fee. 

Registration and payment:

3.1. Participants are personally responsible for checking whether they are covered by the Norwegian introductory program and for providing Alfaskolen with correct data during the registration process. Alfaskolen does NOT take responsibility for incorrect or incomplete personal information provided by participants during the registration process. Please address all questions concerning the introductory program to UDI.
3.2. Registrations are only accepted in writing: one can sign up for a course online or by visiting our school in person.
3.3. A registration for the course will be confirmed and binding, when the school has received one of the following:
a) A completed online registration form through Alfaskolen's website, followed by a confirmation through the link sent to the provided email address.
b) An e-mail which includes the applicant's full name, address, phone number, date of birth, the name and start date of the course, and a confirmation that he/she has read and accepts Alfaskolen's school regulations.
c) Completed and signed a course agreement ('kursavtale') which is available in the school's reception.
3.4. If the course fee is not being paid by the applicant, but e.g. an employer or host family, then the third party needs to send a confirmation of this to the school. As long as such confirmation has not been received by the school, the applicant will be held responsible for covering the costs for his/her course.
3.5. After the course registration is confirmed, an e-mail or letter with detailed information about how to make the payment for the course, will be sent to the applicant. The course fee must be paid at the latest on the payments due date ('betalingsfrist').
3.6. The invoice for the course can be paid by:
- using an online bank account ('nettbank')
- at the post office or in the bank
- paying with a bank card (Visa or Mastercard) at our school within the reception's opening hours
- paying in cash at our school within the reception's opening hours (an additional fee of 85,- NOK will apply for each invoice)
3.7. It is important to bear in mind that most banks charge additional service fees when receiving international bank transfers:
Alfaskolen's bank DNB charges the following fees for incoming international payments:
- amounts up to 5.000,- NOK or the equivalent value in foreign currency: 50,- NOK fee
- amounts above 5.000,- NOK or the equivalent value in foreign currency: 100,- NOK fee
Alfaskolen does NOT cover these additional costs: the service fees plus any fees charged by the course payer's own bank are to be covered by the course payer.
3.8. For all courses (except the One Year Program) the total course fee has to be paid AT THE LATEST ONE DAY before the course start. Alfaskolen reserves the right to ask for a proof of payment on the first day of the course.
3.9. The full course fee for the One Year Program has to be paid within 10 days of receiving the payment information letter (see regulation #3.5). The student's admission to these courses is only confirmed after the payment of the full course amount (additional bank service fees NOT included) has been recorded on Alfaskolen's bank account.
3.10. If desired, an official letter confirming the admission to the course can be sent to the student, e.g. in order to apply for a visa (more information to be found under the paragraph 'Visa and Student Deposit Account'). This letter will only be sent after the payment of the full course amount (additional bank service fees NOT included) has been recorded on Alfaskolen's bank account. See rule 5.1 for more information. This rule will in this case supersede rule 4.3 and 4.4.
3.11. Registration for a course, either through the internet or by course agreement ('kursavtale'), is binding. However, in certain situations Alfaskolen does allow participants to resign from a course registration list before the start of the course. See paragraph ''Resignation and Cancellation fees' for detailed information.
3.12. If the participant on the date of the course start decides that they nolonger wish to participate in the course, he/she will nonetheless be obligated to pay the full course amount as stated on his/her invoice/payment information letter.
3.13. All course fees (except One Year Program) can be paid in two instalments after consultation with the reception. The first instalment will include an additional fee of 300,- NOK. This option applies only to persons with residence in Norway and who have a Norwegian Personal number. Due to administrative reasons, this option is only available when the participant informs the school about this when signing up.
3.14. The course fee for our PLUS courses can be paid in three equal installments and the One Year Program in four equal installments respectively, after consultation with the reception. The first instalment will include an additional fee of 400,- NOK.This option applies only to persons with residence in Norway and who have a Norwegian Personal number. Due to administrative reasons, this option is only possible when the participant informs the school about this when signing up.
3.15. Invoices/payments which are not paid by the due date ('betalingsfrist') will be processed in accordance with Norwegian law and the amount due will be registered in the Norwegian debt collection office ('Inkasso'). The 'Inkassobyrå' is an external institution that calculates and charges late fees and accrued interest in addition to the main claim.
3.16. Alfaskolen reserves the right to withhold the participant's course certificate ('kursbevis') after the last lesson, if the participant's course has not yet been paid.

Resignation and Cancellation fees:

4.1. Norwegian “angrerett”: Registrations carried out on Alfaskolen’s website are subject to the Norwegian «right to withdraw» (Angreretten) kap.6 § 20. The withdrawal deadline is 14 days (as in kap.6 § 21) from the day the course participant receives the email confirming the registration. The sent withdrawal form may be filled out and sent in at the latest on the day of the deadline. The form can be sent by email to info@alfaskolen.no, or by mail to Kongens gate 15, 0153 Oslo. According to § 26 of “Angreretten”, the participant is obligated to pay for all sessions held before the date of exercising the right to withdraw. Registrations carried out on Alfaskolen's premises are subject only to Alfaskolen’s own resignation conditions:
4.2. Resignations for courses are only accepted when they are presented on time in a written form, either by e-mail, through the school's website or delivered to the reception. The school does not accept any resignations over the phone. A registration for a course will be considered as binding until a written resignation is received by the school.
4.3. Alfaskolen has the following policy regarding resignations and changing courses (does not apply to visa applicants):

a) Alfaskolen allows resignations from the course list free of charge when the resignation is received in written form 8 or more calendar days before the course start date. (Example: if a course starts on 15 January, the participant can resign from the course free of charge up to and including 7th of January.)
b) Registrants who have already paid the course fee but decides to resign 8 or more calendar days before the course’s start date will get their full course fee refunded.
c) Registrants resigning from the course 7 calendar days or less before the course start date will not be charged the full course amount, but WILL be charged a resignation fee (see regulation #4.4). (Example: if a course starts on 15 January and the participant resigns in the period 8th-14th of January, he/she will be charged a resignation fee.)
d)Registrants who have already paid the course fee and decides to resign 7 calendar days or less before the course’s start date, will get their course fee refunded, minus a resignation fee (see regulation #4.3).
e)Resignations received on or after the first day of the course are not accepted. Registrants will be charged the full course fee as stated on the course invoice(s).
f)Registrants who have been accepted to the One-Year Program and do not require a visa can cancel their registration up to 30 calendar days before the program start date. An additional resignation fee applies (see regulation #4.4). Resignations received 29 calendar days or less before the program start date are not accepted.

4.4. Alfaskolen’s resignation and change of course fees are as follows:

a) One-Year Program:                                      10 % of the full course fee.
b) Intensive courses PLUS A1, A2, B1, B2:     20 % of the full course fee.
c) Summer courses:                                         25 % of the first week’s course fee.
d) All other courses:                                         30 % of the full course fee
e) Other than regulation #2.6 and #4.1, the participant holds no right to any form of refund or compensation for the paid course amount or amount due in case he/she decides to leave/is forced to leave the course earlier than the course end date.

4.5. Any interest accrued on funds held in any of Alfaskolens bank accounts is the sole property of Alfaskolen AS.

Visa and Student Deposit Account:

5.1. Applicants who need an official Admission Letter from the school in order to apply for a visa/permit are obliged to pay the full course fee (additional bank service fees NOT included) before such a document will be issued and sent. This rule supersedes rules 4.3 and 4.4 regarding course resignation/changing courses and fees linked to course resignation/changing courses.
Applicants who need an official Admission Letter from the school in order to apply for a visa/permit have the following two options: 
5.1.1 If you register and pay for one of our courses with less than 96 lesson hours, the course is non-refundable. Choose your course with care. 
5.1.2 If you register and pay for one of our full level courses (96 lesson hours), your payment is considered an "open payment" and is valid for 12 months. If you are not able to join the course that you sign up for, you have the right to cancel the course you signed up for, 8 or more calendar days before the course start date, for free. You can rebook the course to any other course without any fee. However, if you choose to complete the level on more expensive courses you will be charged the difference.Your payment includes a 35% non-refundable cancelation fee. You will be refunded 65% of the course fee only in case your visa application is denied (you will need to send the letter from UDI confirming that your visa was denied).  
5.2. Alfaskolen has established a Student Deposit Account (from now on called SDA) for course applicants, who in order to apply for a visa/permit need to store a certain amount of money on a Norwegian bank account. The SDA is available ONLY for applicants who need to apply for a visa/permit.
5.3. The full course fee and the deposit amount due to be paid to the SDA are two separate items: the course fee is NOT a part of the deposit amount.
5.4. Applicants who are granted a visa/permit based on admission to a course at Alfaskolen in order to learn Norwegian are obliged to obtain a minimum attendance of 80 % of the course's content.
5.5. Students are obliged to open a personal bank account in their name in a Norwegian bank within three months after arrival to Norway. ONLY after the student has presented official documentation from the bank that a new account has been established in the students name, Alfaskolen will transfer the full deposit amount from the SDA to the students own Norwegian personal bank account. The applicant cannot claim the accrued interest on the deposit.
5.6. Other than regulation #5.3 Alfaskolen does not allow ANY other transactions to be made on the SDA.
5.7. If the visa application is rejected/denied, Alfaskolen will refund the course fee to the applicant, after having deducted a 35 % cancellation fee (10% for One Year Program). Alfaskolen will also refund the full deposit amount from the SDA to the applicant. The applicant cannot claim the accrued interest on the course fee and deposit.
5.8. The refunds from regulation #5.7 will only be carried out after Alfaskolen has received a scan/copy of an official letter from the Norwegian Embassy, Consulate or UDI, which states that the visa application has been rejected/denied.
5.9. Alfaskolen will never guarantee in advance that a student will be granted a visa; Alfaskolen is thus not liable in the event of visa refusal or expiry.
5.10. It is up to the applicant to find out about the possibilities and requirements regarding visa. This can be done at the local Norwegian Embassy / Consulate or at the Norwegian Immigration Department (www.udi.no). Alfaskolen only provides information about its school and courses and not about visa regulations and conditions.
5.11. The following rule regarding course resignation applies to registrants who have applied for a visa: Registrants who require a visa, have been admitted to a course/program, and have received a Letter of Admission can only resign if his/her visa application is rejected/denied. No other resignations are accepted.

Online Norwegian courses

6.1. About our online courses: We offer online courses with one-to-one access to an online teacher via Skype-meetings. Our Online Norwegian course (self-study) includes one hour of teacher’s follow-up per month and can be supplemented by buying one-to-one Skype-meetings with an online teacher. 
6.2. If you have booked a course with one-to-one access to an online teacher, you have access to your online teacher only during the course period. The Skype-meetings and the written exercises must therefore be completed during this course period. 
6.2.1. For the writing course and the preparation course, the course period will be 6 weeks from the date you received the “Welcome to your course” e-mail from your teacher. In addition to 3 Skype-meetings (30 minutes each), you can contact your online teacher with questions related to the course or meetings via e-mail during this period. 
6.2.2. You have access to Norsklab for 3 months from the date you receive your user account information. 
6.2.3. For the course with Basar, you have access to your online teacher for 12 weeks from the date you received the “Welcome to your course” e-mail from your teacher. In addition to 6 Skype-meetings (30 minutes each), you can contact your online teacher with questions related to the course or meetings via e-mail in the course period. 
6.2.4. You have access to Basar for 15 weeks from the date you receive your user account. 
6.3. If you wish to extend your access to the online resources, have additional Skype-meetings and/or written exercises, you must contact Alfaskolen. 
6.4. About Skype-meetings: The duration of the Skype-meetings varies for the various online courses. For the online course with Basar, the preparation courses and the writing course, the meetings are a minimum of 30 minutes, i.e. the Skype-meetings cannot be under 30 minutes per attendance. You can schedule a 60-minute Skype-meeting with your online-teacher. However, this will count as two Skype-meetings. 
6.5. On courses with a 15-minute consultation meeting (for Basar and individual online-courses), the teacher will check your equipment and level. If you have issues with your equipment (such as pc, microphone and keyboard as well as your internet connection), you must resolve this before your next scheduled Skype-meeting. 
6.6. The Skype-meetings must be scheduled in the period 8:00 – 20:00 Norwegian time, Monday to Friday if you and your online teacher have not agreed otherwise. 
6.7. About user name and password: On courses where you have access to digital resources (such as Basar and Norsklab), you will receive a user name and password. This is your private user account and must not be shared with anyone. If you share this information with another person, you will lose access to the digital resource.  
6.8. About prices and payment: The payment for the course must be registered before starting the course. 
6.9. About cancelling or postponing an online course and online course meetings: You have full right of cancellation for 14 days from the day you buy the course. If you want to cancel the course after this period, you will not be refunded the course payment. 
6.10. On courses with a 15-minute consultation meeting (for Basar and individual courses), there is an administration fee of 250 NOK when cancelling the course after the consultation meeting. A cancellation must be submitted in writing within 48 hours on a work day (Saturday and Sunday are not work days) after the consultation meeting. 
6.11. It is expected that you will be on time for scheduled Skype-meetings with your online teacher. If you are more than 15 minutes late for the meeting, your lesson will be considered as a “no show” and lost. If your online teacher is more than 10 minutes late for the scheduled meeting, you can cancel the lesson and schedule a new one without extra costs. 
6.12. You must notify your online teacher or Alfaskolen in writing (via e-mail) about a cancellation or rescheduling of a Skype-meeting at a minimum 24 hours on work days (Saturday and Sunday are not work days) before the scheduled meeting. If the notification is received less than 24 hours on a work day before the scheduled meeting, your meeting cannot be cancelled. 
6.13. You are responsible for the working order of your own equipment (such as pc, microphone, keyboard and internet connection). If there are problems with your equipment or internet connection, the meeting will be considered lost. If your online teacher has problems with their equipment or internet access, you can schedule a new online meeting without extra costs. 
6.14. If you experience that your teacher does not follow you up adequately or you want to change your teacher, you must contact Alfaskolen or the pedagogical advisor immediately.
6.15. About sickness: If you are sick, you must notify your teacher and/or Alfaskolen in writing on the day of your illness. A doctor’s note in Norwegian or English must be sent to Alfaskolen within a week from the date it was issued. Scheduled online meetings will be rescheduled without extra costs.
6.16. About course certificates: To receive a course certificate for completing your online course, you must fulfil the following criteria: 
6.16.1.    For online courses with Basar: Complete written exercises (minimum 6 of 8 for level A1, 5 of 6 for A2, 3 of 4 for B1 and 2 of 3 for B2), attend minimum 5 of 6 Skype-meetings and work minimum 2 hours every week with the digital resource Basar. 
6.16.2.    For the writing courses, preparation courses for Norskprøven and Bergenstesten: Complete written exercises (minimum 4 of 6) and attend minimum 2 of 3 Skype-meetings. 
6.16.3.    We do not issue course certificates for our Online self-study courses.


*This English version of the school regulations is as binding and official as the Norwegian official version.

*Last updated : 24th of October 2019